The problem
A customer emails, leaves a voicemail, or fills in a form. The details end up in different places. Someone has to ask around to find out whether anyone has replied.
How it could help
Keep requests in one place. Show who’s handling each one, what they’re waiting for, and when a reply is due.
If a quote needs an address or a photo, put that next to the request so the next person doesn’t have to start over.
Fewer missed follow-ups
Remind staff when a customer needs a reply or a quote needs checking. AI can help write a first draft of a reply for someone to read before sending it.